|eLeave and DTCsys|
|If access through WAN (internet) …|
| If access through LAN (office network) …|
(1) eLeave is on JP-Master and the IP is 192.168.123.1
(2) DTCsys is on JP-DTCsys and the IP is 192.168.123.6
(3) After the domain name or IP is a colon (:) followed by the port number – 8080 for eLeave and 8051 to 8055 for DTCsys
|Simple verification tool:|
Browse to … https://portchecker.co/ … and enter the following …
– Your IP address ==> Enter domain name (if via WAN) or IP address (if via LAN)
– Port Number ==> Enter 8080
– Click Check
If response is Closed, then the problem is the JP-DTCsys server.
If response is Open, then the problem is DTCsys application program
Enter full email address; e.g. ???@jetpharma.com.my
(Password is case sensitive … after multiple login failure, account will be locked !!)
|JP-Master = Mon thru Fri from 10:00 pm to 10:30 pm.|
JP-Biztrak = Mon thru Fri from 10:00 pm to 10:30 pm.
JP-DTCsys = Mon thru Fri from 10:00 pm to 10:30 pm.
Note: During these times applications on above servers will not work!
|Computer||Anydesk / Authorizaion||Login / Password|
|JP-Remote-1||844 157 337 / JP-Remote-1||JP / jp|
|JP-Remote-3||183 440 507 / JP-Remote-3||JP / jp|
|JP-Remote-4||996 084 885 / JP-Remote-4||JP / jp|
|#||Common Issues with …||Problem/Solution|
|1||Windows||(1) Search textbox missing (may happen after a Windows update).|
From task bar (right-click) –> Search –> Show search box
(2) Windows account problem
This warning appears in the system tray (bottom right of screen) because the same Microsoft account (email@example.com) is used on multiple desktops and laptops. Either ignore or create your own MS account.
(3) Windows customisation after an update
(4) Password expired
|firstname.lastname@example.org||(1) Cannot receive email|
Default mailbox size limit is two (2) Gb. Therefore, always perform regular maintenance to delete old emails from Inbox and Trash.
(2) Bounced email
May be due to problem with sender or recipient. To verify, try sending the same email (with attachment, if any) to the same recipient but using a different email account (e.g. Gmail, Yahoo, Hotmail). If successful, then the problem is with the sender (Jetpharma’s mail server), otherwise the problem is with the recipient’s mail server.
|3||Printer||(1) Add new printer|
From Control Panel –> Hardware and Sound –> Add Printer –> Select the printer that is “detected” on the office LAN.
(2) Cannot print
Check … paper tray, LAN connection then reboot computer. If still unresolved, then Delete Printer and Add Printer from Control Panel.
|4||Scan to PC||Contact Fuji-Xerox support|